Testimonials

I have known Scott for many years now. He is an all-around professional. He is a person that really takes care of business. You can always trust Scott as a person and as a business agent. He helps you and explains every step of the process to you in a manner that is very easy to understand and follow.
Bobby P.
This is not my first transaction with Scott. He does not leave you to fend for yourself, whatever it is, he will take care of it. I am sure that it doesn't matter if your property is in Makaha, Kalihi or Kahala, A person like Scott will give you his all-out effort and attention.
Laurie P.
From start to finish, Scott was highly professional. We were on the mainland and he was a
tremendous help when we could not be there. Scott is an excellent negotiator and helped us
remain calm during stressful times. There were issues from the seller with code violations and
Scott went above and beyond to help us navigate those. His walk through right before close
caught a stove that was not working. We are so grateful to have had him to help us navigate
buying a home from far away. He is outstanding and I highly recommend him.
Justin H.
From the first moment we spoke with Scott we knew he was the right person to help us
transition from Florida to Hawaii. His breath of knowledge about how to make such a massive
move was instrumental in our confidence to decide to actually make the leap! Our needs were
met in every aspect including when I visited and Scott’s assistance with that visit can not be
overstated. It was the exact right move that allowed us as a family to know that this was the
right the decision. We can’t thank Scott enough for everything he did for us. We consider him a
friend as well as an excellent real estate agent.
Erin H.
Its hard to communicate how special it is to have someone you can trust so thoroughly in making this challenging decision. Scott is that person. However, it is the passion in which he represented us that was so special. In such a highly competitive market, he helped us craft our offer and was able to successfully and strategically present who we are to the seller. I don't think we would have been selected without his engagement.  I just appreciate that he was so hands on in solving the challenges. This was definitely one of the better experiences I have had and I highly recommend his services. He delivers exceptional customer service and provides a deep and detailed understanding of the Hawaiian housing market. I am convinced that we would not have been able to purchase our home without him as our realtor. He was very clear about the pros and cons of each situation and I feel confident that his expertise made it possible for us to make an offer on our dream home.
Kelly C
Scott gave us IMMEDIATE confidence that he understood what we wanted and what would be needed in the market we were pursuing a home. I am confident that our experience in buying this home would have been very different without Scott as our agent. He is outstanding. Scott was a joy to work with at all stages of this home purchase. He is so knowledgeable of the market and the homes within our targeted neighborhoods. We could ask him anything and he would have a well thought out answer that really helped our decision making process. We felt an immediate confidence in his representation and I would highly recommend him to anyone. It was one of the best buying experiences of my life
Jeffrey M.
Where do I start . . Scott's experience and knowledge of the market are outstanding. I found him to be a student of the market and knows all the statistics and trends which are crucial in this crazy time. His relationships across the island with other brokers and professionals made it seamless for me when it was time to schedule appointments and obtain additional knowledge. I was purchasing my condo from the mainland and Scott took the time to take videos, always available for telephone calls, and put my mind at ease being so far away. He did everything he said he would, which led me to trust him - even more important being so far away. I believe that his knowledge of the area/market were instrumental in winning the offer. He is on top of his game, extremely organized and detail oriented - and not to mention very friendly to work with! I've worked with other brokers in the past, and can say, he is absolutely the best!
Michelle B.
I can't imagine a better partner to work with than Scott. He's on top of everything happening in Oahu, and he has deep expertise on all aspects of real estate (buying, selling, renovating, developing, leasing, etc).

Scott is exceptionally reliable, meticulous, and professional. He helped us close on a Kailua property at asking price in less than a month. He walked us through every step throughout the process, and he coordinated literally everything for us. Besides the day we saw the property, we were on the mainland the entire time and never had to lift a finger. Thank you so much Scott!
Lan H.
Scott is a master of real estate. He knows the market, has great relationships, and knows how to close the deal. And he has a great work ethic. I never had to worry that he wasn't doing his job. He had our backs all the way. Amazing service.
Mark W.
Scott's most valuable talent and skill is working with people. In negotiating with sellers and other agents, his people skills is what makes the deal happen. Inexperienced agents usually don't understand this or are unwilling to learn this attribute.
Stephen C.
Sinply put...Scott is awesome! From the moment we met Scott has personally taken care of me, found me my first home to buy, walked me through every process, stayed with me throughout my ownership of the home, and then again worked tirelessly to help me sell the house as I left Hawaii. He made the entire experience easy and gave personal attention the entire time. All of his advice has been sounds and helped me make the right decisions. I highly recommend Scott to anyone searching for or selling property.
Nicholas L.
Scott was such a great asset in our real estate search. The real estate market is so difficult for buyers right now, I’m not sure we could have successfully purchased any property without his help. Scott is extremely knowledgeable about the current market, and his suggestions and strategies helped us get a great home. Scott was always available to assist with every aspect of our purchase. Thank you Scott for everything!
Sonia S.
We trust and respect Scott immensely. Scott provided a seamless transaction for us as a seller, and then again shortly after as a buyer. We would absolutely recommend Scott!
Carey & Brandon B.
Over the past six years, Scott has helped me to sell a home and buy and sell a condo. He came highly recommended and from our first meeting to the close of the latest transaction I have been grateful for and highly impressed by Scott's expertise, professionalism, and enthusiasm. Every detail receives careful attention and he consistently updates his clients with honest, relevant information that allows them to make the best choices about their purchase or sale. When I have questions, Scott answers them in detail and follows through with answers to questions that I didn't have the foresight to ponder! Kudos to the best of the best!
Jon B.
Scott is an extremely skilled and competent realtor who clearly loves his job and his clients. He is detailed and communicates clearly during a transaction. We have used Scott for both buying and selling property and he showed the same qualities for both. Scott will spend a lot of time upfront with his clients to understand what the desired outcome is and he will formulate a strategy to achieve such. In our transactions, he was able to successfully negotiate buying a house for less than its asking price and he was successful in selling our house for more than our asking price. We couldn't ask for a better realtor. Thank you Scott.
David G.
Scott helped me purchase my first home. From start to finish, including all the unit visits, emails of comps, frequent updates and his provision of expert advice along the way, Scott was a total pro. His knowledge of the market, HOA and condo docs is unparalleled and I found his service to be absolute top notch. He has continued to provide annual reports on my home valuation as well as support and advice along the way. I could not recommend Scott Startsman more highly and will use no other realtor in Hawaii for my future real estate needs.
Mike F.
Scott really went to bat for us on our offer. We were not the highest bidder, but Scott helped us put together a strong offer and got the deal done. He also very quickly grasped the type of lifestyle we were looking for and was able to very quickly narrow down our search to a few areas, which sped up the house hunting process greatly. Scott is very smart and works very hard for his clients.
Lisa W.
Scott was very knowledgeable, professional and efficient in the evaluation of the many offers we received on our unit! He was able to select the best buyers that would give us a good price with few if any contingencies so the sale would be without any hiccups!
Sherman & Julie T.
Aileen, thank you so much for all your hard work helping us sell our home. It was the best real estate experience we have ever had and you were fantastic!!
Darren & Brianna R.
Scott and his colleague worked very effectively as a team in the sale of an older residential property. We were always sure that one of them would promptly respond whenever a question or issue needed to be addressed. The marketing plan Scott and Koa implemented triggered two offers and a serious expression of interest within ten days of the house going on the market. The accepted offer was above the asking price, which was already more than the house had appraised for. There were a couple of title issues that arose, including a significant encroachment from a neighboring property. Scott took the initiative to handle the approach, negotiation and documentation of an encroachment agreement that kept the buyers' aggressive closing timeline on track. Scott was confident, friendly and professional in our dealings with him. He is an outstanding representative for Locations.
Kiyoko T.
This team managed my house while I was away because of COVID-19. I was in Los Angeles
because I have new born grandchildren here and I couldn’t return to Honolulu. They managed
everything. Including staging my house, finding emergency plumbers, being there for the report.
These two are so professional and helpful. I would recommend them to anyone putting their
house on the market. They are so professional and so kind and considerate to your individual
needs. They know everyone that you might need to make your house perfect for sale
Melanie F.
Scott was very helpful and very proactive on our behalf. He really made the process a great experience and helped us through all of our questions and concerns.
Dain T.
The sales transaction went fairly smooth. Our agent was great in keeping us in the loop on anything related to our sale. Nothing but good things to say about his handling of our sale.
Pancho T.
Aileen, thank you so much for helping us on such short notice and with getting everything moving and done so quickly! We appreciate your constant communication, clear explanations, and genuine concern for our family. Mahalo nui!
Jade T.
Aileen's knowledge and dedication to her profession really stood out in this transaction. Her skills and talents made this a very smooth business experience. I really appreciated all the ongoing updates that were occuring during the whole process.
David A.
We've known Aileen as a realtor for many years. She's always kind, polite, and most of all does the best job. She has great relationships with other realtors, which helps with communicatoin and smooth operation. We would highly recommend Aileen to anyone. Thank you, Aileen for all you do!
Aimee K.
Aileen's knowledge of the market kept us focused during the sale of our property. She kept us focused when we didn't sell the property quickly. Thank you for sticking with us.
Michael R.
excellent service from begining to final closing date, explain everything regarding closing and rules of buying a property, we will use this company again in future.
Alison A.
Scott is a start to finish professional. We began our experience from the mainland and he mentored us through a learning curve of the island, relocation services, pet transportation, temporary housing, pending legal issues for the subdivision, and a 2-week visit to the island which was our time constriction to find and purchase a home! He was incredible in contract negotiation and worked a deal for the sellers to provide us funds for improvements and fixes. In the close, he did a property walk through In our absence and provided us with a checklist of his findings. After close, he monitored our property and Mail until we arrived on the island. The entire relocation was an 8 month process and he was always available at every stage. A truly unique professional with a great personality. He provided island tours as well as home tours which provided us with insight to the Hawaiian life. We highly recommend Scott if you are looking for a realtor.
John M.
I first worked with Scott when I moved back home several years ago. He was extremely diligent and thorough in what ended up being a protracted process and difficult seller. We were able to negotiate a selling price below asking in a very hot region with low inventory. Had it not been for his promptness and attention to detail we would have lost the sale.A year later I enlisted Scott in a deal for a small condo. What appeared to be a simple transaction proved a challenge that Scott was once again up for. He negotiated concessions which led to another discount to asking price.A year after closing on my second property with Scott, I called him again looking for an empty lot to build on. He spent countless hours researching my needs and took several long drives with me to the North Shore. He was always extremely prepared with all the printed material (listings, specs, etc) and background and contacted all the sellers beforehand. Needless to say, if you are going to spend 3 hours driving with a client you better be sure you can access all the properties and take the most efficient route through them. Another sign of Scott's preparedness saw us get through everything we needed without being rushed. We were able to negotiate a sales price below asking. However, after we went into escrow was when Scott's local knowledge and stellar team came once again to play. Title issues were uncovered which had been missed by prior realtors. It took a lot of additional time and effort to get the title issue settled in what seemed at times to be an impossible situation. Scott has delivered on three very difficult transactions and I couldn't be happier. He will always be timely, prepared, well informed and most importantly execute. I would not use any other real estate professional in Hawaii period.
Bobber W.
Aileen is a wonderful agent and person. She sold us our property, helped us through the seven
years we owned it and then sold the property for us. She is professional and caring. Aileen
knows and understands the Oahu real-estate market so well and really defines aloha.

After Aileen sold us our property she went above and beyond to recommend new air
conditioning unit types and installers, flooring installers, plumbers, electricians and a property
manager. We really felt that she was part of the family.
Scott & Laurie M.
Scott is always there for you!!! We have worked with Scott twice in the last couple years for real estate transactions in both buying and selling. Our first home was purchased on Oahu while our primary residence was on the mainland so many services were completed remotely and required his counseling and guidance for 9 months to get us from Arizona to Hawaii. In working with him on both the buyer and seller end, believe me-we have seen him perform some incredible miracles in negotiating prices, balancing selling and purchasing dates, working out details for lease agreements, and many other feats that extend beyond what you would expect even from the best realtor. He is innovative and thorough in working through details and coordinating with other realtors on the buying and selling side. He maintains relationships with vendors, contractors, staff on the homeowners associations, and professional experts on the island which have been critical to effectively negotiate contracts and determine concessions to close the deal fairly and expeditiously. It doesn't matter when we call or what our concerns are, he is always immediately responsive. Scott always makes the transaction personal and treats his clients as a special and valued. We will always go to Scott first and feel he is a valued friend and professional on whom we can rely!
Linda M.
Roy and Aileen are top-notch real estate agents and very professional. I am impressed with how
they assisted me in purchasing a condo. I live in CA and they made the whole process easy and
stress-free. I never had worry about anything and never had to ask them to do something for me
because they were always on top of everything and did all the work with enthusiasm.
Myrna & Edward C.
Scott impressed my husband and me in our first meeting. He came prepared with the data and analysis that gave us confidence in the advice he had to offer about listing our home. We were literally never disappointed with his service. He was friendly and professional; he helped assure us when we were unsure about some aspect of the process; he was calm and calming when the inevitable stressful moments came. He was responsive to our concerns and needs, and he was accessible--more so than we could have expected. He is fair and firm in negotiations, and he is very knowledgeable as to all the details of contracts and the process as a whole. Scott was instrumental in the successful sale of our home, and we recommend him enthusiastically and wholeheartedly.
Marylee I.
Scott was my realtor in the selling of my condo located in Waikiki. He worked diligently and professionally to answer my questions with his expertise which was always supported by numbers and figures in an easy-to-understand conversation. Scott's ability to educate his clients about market trends, comps, and pricing is second to none. He made the selling of my first property an exceptional learning experience with a higher ROI than expected. Scott should be highly sought after for his expertise and your real estate needs.
Josh B.
Scott is very knowledgeable and keeps abreast of the market. As there were several of us involved, he arranged meetings around our schedules and locations. He is very responsive to our questions and kept us up to date of the status.
Jeanne W.
Scott is a very knowledgeable agent. He made selling our house seamless and easy. With his assistance, we were able to obtain an offer that was above the asking price.
Kelli T.
Excellent. Very responsive and knowledgeable. The entire process from preparation, listing, showing, and sale went perfect. He always kept us updated on the status of the sale. Reviewed each offer with us and provided an analysis of each based upon his experience. He clearly worked for our best interest. I would recommend him.
Peter B.
Scott provided outstanding attention to all details involved in selling a condominium. He was always available to answer my questions. His expertise played a very significant role in a quick sale at a good price.
Bob T.
Scott is the consummate professional. He was my agent on both the purchase of my new home as well as the sale of my townhouse. He was always responsive, organized and knowledgeable. I felt very confident in his ability to negotiate on my behalf. I would highly recommend Scott and would definitely work with him again.
Jocelyn C.
Litton and Aileen were amazing during my condo sale. Absolute professionals. They made sure
I was informed and happy through the entire selling process. Prior to listing, they came to take
a look at my place and we had an honest conversation about what listing price made sense
given market conditions and comparable listings. Litton's vision and execution for the staging
was exemplary, and was undoubtedly responsible for a high level of buyer interest, and
ultimately a sale above asking price. They did an outstanding job during offer negotiations to
ensure favorable clauses were included in the contract that removed risk for me. I was kept
informed of all details every step of the way, and never had a doubt that I had a Top Tier team
working for me. Truly Superb.
Daniel H.
Scott is a one of a kind, incredible knowledge of local market and is a stickler when it comes to negotiations and all aspects of the sale or buy. I would not think of anyone else to go to or recommend, he is the best period!!!!! 
Greg W.
Scott was our realtor for the purchase of our first home, and we couldn’t have been happier with the service we received. He was patient with our myriad of questions about the process, very proactive in sending us listings that met our needs, and went out of his way to assist us at every step of the process. He even helped negotiate a substantial discount from the sellers asking price, which helped us tremendously in making the deal work. I’ve recommended him to friends and colleagues, without hesitation. One of Honolulu’s best and most capable realtors!
Richard F.
Scott was my realtor when purchasing my first home in 2010. I provided him a general idea of what I was looking for and he found me a property that wasn't even on the market! I have purchased multiple investment properties over the past several years and can confidently say that Scott is the most professional, knowledgeable, analytical, and hardest working agent I have every worked with. He is the only realtor I would consider for future properties in Hawaii.
Chris G.
We are moving to Hawaii with stars in our eyes looking for a home on the east side of Oahu. At this time, inventory is low and buyers like us are plentiful. We are anxious because the competition is so fierce. It would be very easy for our real estate agent to rush us into bidding too much for a property with hidden drawbacks. Not Scott Startsman. He has protected us from buying something that is not in our long term interests. He could protect us because, after 20 fruitful years of buying, selling and building properties in Oahu, he has the knowledge of full time appraiser and general contractor in addition to being a real estate agent. For example, we were all set to bid on one property until Scott pointed out that most of the family room was below grade and would be under water after a good rain. Raising the floor would require raising the roof as well. Another property really had us spinning until Scott pointed out the 20' easement next to the busy street in front of the property and the sump pump in the Ohana unit. We wouldn't have been warned without our high-integrity, highly skilled agent, Scott Startsman.
Carl K.
Scott was such a great asset in our real estate search. The real estate market is so difficult for buyers right now, I'm not sure we could have successfully purchased any property without his help. Scott is extremely knowledgeable about the current market, and his suggestions and strategies helped us get a great home. Scott was always available to assist with every aspect of our purchase. Thank you Scott for everything!
Sonia C.
In February 2020 in the midst of Covid, we moved to Hawaii with stars in our eyes looking for a home on the east side of Oahu. At this time, inventory was very low and buyers like us were plentiful. We were anxious because the competition was so fierce. It would have been very easy for our real estate agent to rush us into bidding too much for a property with hidden drawbacks. Not Scott Startsman. He protected us from buying something that was not in our long term interest. He could protect us because, after 20 fruitful years of buying, selling and building properties in Oahu, he has the knowledge of full time appraiser and general contractor in addition to being a real estate agent.

For example, we were all set to bid on one property until Scott pointed out that most of the family room was below grade and would be under water after a good rain. Raising the floor would require raising the roof as well.

Another property really had us spinning until Scott pointed out the 20' easement next to the busy street in front of the property and the sump pump in the Ohana unit. We wouldn't have been warned without our high-integrity, highly skilled agent, Scott Startsman.

We found a home walking distance to Kailua Beach that included rental units. We offered well above asking price and got into escrow. Scott smelled a rat. He called in some favors at the county clerk's office and got copies of the CC&R referenced by the preliminary title report but not available online. It showed that any and all rentals were banned by the CC&R. All it would take to shut down our rental income would be for a neighbor to file a law suit. In addition, Scott noticed that all three structures on the property encroached on offsets. If we ever wanted to make major improvements to them under permit, we'd have to either move them or rebuild them completely. Scott deftly submitted a lower offer and the sellers cancelled our escrow. He got this done just in time for us to submit an offer on another home at a lower price. We were fortunate to win this competition as well and are now safe and sound in our Hawaiian dream home!
Carl K.
Scott knows everything about real estate! He's super knowledgeable and the best advocate for his clients.
Kendra S.
Scott was great, as always.

John M.
Scott was awesome to work with. His experience was very instrumental in getting my deal done.
Brandon Y.
Help me through each step of the sale. Always kept me informed of activity. Helped immensely by getting the unit upgraded for a higher price.
George D.
It was 10 months from looking at first properties until closing.. Throughout, Scott was available and responsive, whether it was to show a unit last minute, answer questions about different areas of the city, or just be my sounding board. He is a wonderful patient teacher. I never once felt like I asked a silly question.. He was professional, experienced and very knowledgeable. I would highly recommend him! If you are looking for a hardworking, excellent communicator, then Scott's your man!
Emily & Reggie M.
Scott was very knowledgeable, professional and efficient in the evaluation of the many offers we received on our unit! He was able to select the best buyers that would give us a good price with few if any contingencies so the sale would be without any hiccups!
Julie & Sherman T.
Scott's most valuable talent and skill is working with people. In negotiating with sellers and other agents, his people skills is what makes the deal happen. Inexperienced agents usually don't understand this or are unwilling to learn this attribute.
Stephen Chang
They are incredibly knowledgeable not only about the Hawaii housing market but about Hawaii
homes in general. They gave precise guidance on different offers we made during our search
and when we were accepted and into escrow, they were able to help us gain a credit after some
details were missed when the house was flipped.
Cody S.
Aileen’s communication style verbally and in Email is direct, easily understood, & kind. She is an
excellent listener. Aileen Emailed links to multiple homes for our review - over 85! We toured
over 20 houses with Aileen. She is patient, extremely nice, and an awesomely pleasant person.
Aileen answered multitudes of our questions with thorough real estate expertise and knowledge.
My husband and I knew she had our best interest in mind, in our finding the ‘right house’ to
purchase. Aileen even sent me flowers when I accidentally broke my ankle, so sweet.
Robert & Kay B.
This is the second time I have used Aileen’s services. Once as a seller and, more recently as a
buyer. Both times, she has made my family and me feel as if we were her only clients with
superb customer service, excellent responsiveness and a network of resources to make a
general contractor jealous. She provided valuable input and is the standard to which I have
compared all of my other real estate transactions. No one has come even close to her
professionalism, expertise and genuine love for the profession. I only wish I were eloquent enough to convey how remarkable Aileen is. I will definitely use her in the future and recommend her to anyone I can.
Katherine D.
We met Aileen in 2013 when we first purchased in Honolulu. Over 20 years we've worked with
realtors in more than 10 states, and Aileen stands out a over all others. Aileen goes above and
beyond, assisting with all aspects of the transaction. She assists in coordinating with the home
warranty company, contractors, tenants, and her own handyman. Without Aileen, we would not
have been as satisfied with our purchase nor sale. She is a great negotiator and we did
amazing on all ends of the sale. We refer all family and friends to Aileen and will continue to do
so. We care for Aileens success and wish her all the best. Aileen is not just out realtor, but she
is Ohana.
Bernard & Sandra D.
Aileen and Litton went out of their way so many times for me it is hard to remember all of the
events. I was able to sell my condo in Hawaii while deployed and living on the mainland.
Regardless of the hurdle, they were able to handle everything in a calm and efficient manner.
Great job!
Mark L.
Aileen walked me through the whole Process, she helped to stage my apartment and she kept
me informed throughout the whole entire process. She always had a positive attitude and really
wanted to make me happy. She was awesome to work with.
Werner T.
The buyer insisted on acting as his own agent. That placed an undue burden on Aileen. She
accepted the extra tasks with equanimity. He was a real picker of nits, and she managed him
(and his wife, who tended toward histrionics) well. We had a deal within two weeks of listing
and closed another five weeks later. That all happened because Aileen was able to keep calm
and focus on the outcome.
Daniel & Judith W.
Aileen was always there to ease my mind whenever I had questions or concerns. Her responses were always prompt and detailed to help an unknowledgeable seller get through this process. I don't think I would have felt as comfortable with my decision if it weren't for Aileen's guidance.
Chad T.
Excellent and thorough. Realistic and professional.
Ken R.
Aileen is a top notch agent. She expressed how important our needs are and worked around the clock to find us a perfect home. I would recommend her to everyone I know. I have worked with other agents in the past and they do not compare to Aileen. She deserves all the recognition and in my opinion there is nothing she should change.
Mark L.
After my sale I have gathered from Roy he has special talents such as relaying my units location
benefits to buyers and his photography talents. After seeing my unit it definitely impressed my
viewing.
Aileen, has good visualization how to decorate. Her people skills makes me feel very
comfortable throughout my communications with her.
Eugune C.